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Extend your business capability through technological leadership

As a leader how do you approach improving business performance? When it comes to profitability is it a top line revenue focus or a bottom line efficiency gain?

As a leader how do you approach improving business performance? When it comes to profitability is it a top line revenue focus or a bottom line efficiency gain?

In all approaches there are two common threads, people and technology. This article looks at 3 key areas for business leaders to consider when it comes to using technology to improve performance. Values, the human element, and flexibility.

Values

Technology has made today’s markets extremely competitive, technology has removed many barriers to entry and in the case of disruption has offered substitutes to traditional products.

Train moving fast in tunnelIn this fast paced evolving landscape, values are ever more important as business leaders use them as a tool for making high quality rapid decisions.

 
Traditionally a company would have a mission and objectives, this goal setting approach can be rigid as opportunities and threats that don’t align with objectives can be missed. While traditional decision making process can be too slow and the company can be late to react. Using values to make choices allows for rapid decision making to act on the threat or opportunity.  

 


In this fast paced evolving landscape, values are ever more important as business leaders use them as a tool for making high quality rapid decisions


 

The human element

The girls are both sitting beside each other and smiling as they use the laptop as one girl points to something on screen
Technology offers significant opportunity but it can be a Pandora’s box. Ultimately we should acknowledge that technology is only an enabler for your people to extend their capabilities.
 
If the people don’t engage with the technology then it makes it difficult to get the expected performance boost. Feeling empathy towards your team can really help choices of technology that will provide the best user experience for your team.
 
Knowing how will this technology affect my team on a day to day. Will you need to retrain them. How long will it take to gain expertise as they are essentially going back to being beginners.
 
Adopting a lean approach here is best, make a list of assumptions and test them by sharing with your team, they are ultimately the users. Talk to them and understand their pain points and make sure the technological solutions is solving these pain points directly.
 

 ” Ultimately we should acknowledge that technology is only an enabler for your people to extend their capabilities.  


 

Flexibility

Traditional software is being disrupted by Saas models indiscriminately across all industries. Software has changed, no longer are companies forced to endure opinionated software process.

 
The progression of cloud technology has shifted software from being a product off the shelf to a combination of product and service. The software choices you make ultimately determine how your people can react to change. 
 
Flexible software systems improve your business resilience to market changes. If you have a legacy core system that is paramount to driving your day to day operations, you need to look at software that can adapt accordingly. If you don’t select add-ons that can adjust to your system then you can create a wealth of change management issues. 
 

 Flexible software systems improve your business resilience to market changes.  


Summary

In a world where markets are subject to more competitive forces than ever it is critical as a business leader to remember the following. Practice making rapid decisions using values, speak to your team about their pain points, and always keep flexibility in mind when selecting software. Then review your results and start all over again. 

 


 

Want to know how to adapt your service business to become more competitive and profitable? Download your free business guide now…

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