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Support

We’re always here
to help you

Having great support options is almost as important as getting the business management solution in the first place. That’s why we offer a number of ways for you to get the help you need, whether you have technical issues, have changing needs or are bringing aboard new staff.

Support

We’re always here
to help you

Having great support options is almost as important as getting the business management solution in the first place. That’s why we offer a number of ways for you to get the help you need, whether you have technical issues, have changing needs or are bringing aboard new staff.

Support Hub

We have an extensive online Support Hub for step-by-step instructions on how to do different tasks on your ERP or Quicta platform, as well as training resources such as training webinars, e-books, business guides and more. On the Support Hub, you can find what you need whenever you need it.

Go to the ERP and Quicta Support Hub>
Log a support ticket for ERP and Quicta>
Log a support ticket for TEMS at [email protected]

In-product Help

Our platforms offer intuitive help functions with detailed information on various topics. All you have to do is to click on the question mark icon throughout the system or chose help from the menu.

Consulting Services

Our consulting services can help you implement best practices in your business. Our consulting services include Audits, Implementation, System Review, Training, Business Consulting, Customisations, Report Writing, Systems Administration and Managed Services.

Need More Users?

You can purchase additional licenses at any time. Additional licenses are prorated in line with your subscription renewal date, so you will only have one single annual renewal date, making it easy for you to manage your plan.

Upgrading to NetSuite ERP

If you pass the 20-user mark in Jcurve ERP (ANZ only), you will need to upgrade to NetSuite ERP Mid-Market Edition. This is a seamless process, as Jcurve ERP is based on NetSuite’s core product, and you do not need to relearn the solution.

Resources

Articles
Learn more about Jcurve, our solutions and our customers. We have a number of useful articles that can provide in-depth information about our offerings and perhaps inspire you to make the changes you need in your business.
Videos
Are you looking for more information on Jcurve and our solutions? Check out our video library for product demos, industry use cases and customer stories – all to help you make the right decisions for your business.