S. Saengcharoen Kolkarn Co. is a B2B company which supplies auto parts to organisations that provide car insurance policies. With origins stretching back to the 1990s in Thailand, S. Saengcharoen Kolkarn Co. employs around 75 employees today, providing a service which helps insurance companies deal with the claims from their customers quickly and efficiently.
Speed is a pivotal part of S.Saengcharoen’s business model, not least because regulations set by the Office of Insurance Commission expect all insurance companies to handle clients’ cases within a set timeframe. To ensure they comply with these time-based regulations, insurers want to work with suppliers which are able to deliver the goods they need promptly.
A disparate IT environment, however, was causing delays and inefficiencies which affected the speed at which S.Saengcharoen could respond to the demands of its insurance customers. Each department within the company – from accounting to sales to warehouse – was using different IT systems for managing their operations and collecting important data.
“Our finance team, for example, was using a local accounting system while our procurement system was using something entirely different, and the systems were not integrated. This added unnecessary steps and siloes in our operations,” says Kittiphat Sriprakobporn, who manages backend operations and routine systems at S. Saengcharoen.
“Using various operating systems across different departments also meant more time was required to consolidate all of the data. In instances where time compliance is delicate for insurance companies, it’s crucial that we are able to supply car parts and updated reports to our clients as quickly as possible, so we needed to find a way to remove the inefficiencies.”