Work with a team of experts to resolve billing issues and find cost savings
TEM services
To help you see ROI from your investment sooner and get you up and running fast, our TEM implementation services are designed to identify and meet your specific needs, and quickly set up according to your organisation’s structure.
To ensure swift implementation that matches your requirements, we’ll need to obtain the following information from you and your telco carrier:
- Access to electronic billing data
- Copies of carrier contracts
- Letter of authorisation
The initial setup covers all essential functional areas, including your organisational structure, carrier billing files, assets, cost centres and reporting requirements.
Custom services
Not all businesses operate the same way, so our team is available to scope any specific requirements, such as customised reports, and deliver a plan to meet specific business needs.
Gain ROI from your implementation sooner with training services that enable your staff to work with the TEM software from go-live. The training is a great introduction to using the software for management of your company’s telecom spend and devices. It includes core business process training and is focused on your planned use of the system.
We have a range of training options to help you see the full potential of your TEM solution, including:
- Go-Live and new user system training
- Administrator-specific training
- Live training webinars
- On-demand webinars
- Customised individual or group training solutions
Get the most from your investment in TEM by taking advantage of a variety of training resources for you and your staff. Our training solutions focus on identifying cost savings and reducing the time to manage your telecoms in-house.
Customised training
Our team of experts will provide system training specific to your business needs. Get new users up to speed quickly, take advantage of additional functionality such as expense management reports, or provide refresher training aimed at increasing productivity.
Whether you need help with general queries, day-to-day support or technical queries, we provide a range of support, service and training options to keep you covered.
Our Technical Support and Managed Services team are highly trained and have extensive knowledge in telecommunications.
Access Support
1300 859 494
Full Circle helpdesk:
JTEL helpdesk:
Extend your team with TEM best practice experts. The JCurve Solutions Managed Services Team delivers a customer focused service, acting as an integrated part of your team.
Depending on your organisation’s size, you can opt to have JCurve Solutions staff based on site or engaged as a shared resource. This can be highly effective in ensuring uninterrupted service delivery during periods of internal staff holidays or absence.
Options are available for mobile devices, fixed line and data services of all Australia and international telecommunication carriers where an electronic billing feed can be provided.
JCurve Solutions Managed Services are available as basic and premium options or can be tailored to your individual needs.
Basic Managed Administration & Reporting
If you’re looking to efficiently manage your telecommunications expenditure, our Basic service offers accurate maintenance of user, asset and service information and timely distribution of reporting to your users, managers, and finance department.
Establishment & Monthly Administration includes:
- System establishment
- Monthly system administration
- TEM reporting (for users, management and finance)
- Distribution of monthly finance reports for accurate cost centre allocation
- Monthly SLA reports
- Priority support status
- User “move, add and change” (MAC)
- Asset/Service charges
- Quarterly management meeting & managed administration reports
- Annual TEM review to identify further improvement opportunities
Premium Managed Procurement and Administration
With defined, client agreed processes, authorisations and governance over telecommunications expenses are maximised, while keeping costs maintained. We provide a centralised, single point of contact for all telecommunications administration and procurement via a dedicated team.
You will be able to leverage billing and inventory management services, along with Level 1, 2 and 3 helpdesk support services. All types of enquiries are handled – from simple requests through to more involved queries. By taking advantage of outsourced managed services, you can minimise administration costs, improve provisioning timeframes and reduce telecommunications expenses.
Establishment & monthly administration includes:
- Elements of managed administration
- Process mapping, escalations and authority levels
- Ongoing management
- Connection of new services
- Cancellation of services
- Change in ownership and/or transfer account
- Activate/deactivate services (roaming, voicemail, SMS and MSS)
- Pin/PUK enquiries
- SIM replacement
- Lost/stolen phones – activation/deactivation of suspensions and temporary barring
- Asset purchases
- Asset repairs and replacements
- Monthly management meeting & managed administration reports
- Annual TEM review to identify further improvement opportunities
Carrier bills contain errors of some description and standard spot checks don’t always pick up everything up. You need to know for certain whether carrier charges are compliant or resulting in over-charging.
Through the use of our purpose-built software, we analyse every line item of your bill and compare the charges to your carrier contract. Our analysis provides clear results and identification of errors, ready to hand directly to your carrier for the appropriate claims.
Our optimisation process uncovers cost savings and further efficiency. It can be initiated at any point in a contract life cycle and examines opportunities within your current contracts, setup, usage profile and staff behaviours. Identified savings can be identified straight away, but also reach into future billing months.
Being completely independent of telco carriers, our objectives are to find savings, make them easy to understand and provide measurable financial benefit to our customers. Our purpose-built analytics platform supports hundreds of clients and gives us a comprehensive set of savings metrics applicable to all customers.
“The team is very professional, always willing to help and answer questions and really pays for itself with reporting and results.”
David Mercieca, Building Services General Manager, Goodman
