Highly-skilled consultants, webinars, training, a 24/7 Support Hub & more: the ERP support you need
The JCurve Solutions ERP support team
Knowledge is power. The more familiar you are with your ERP solution, the more powerful it becomes and the more value you’ll get out of it.
The JCurve Solutions (ASX: JCS) support team is an Australian-led, highly-trained group of consultants who will help you use your ERP system more effectively. Whether your questions are about day-to-day software support, business processes or “how to”, the team are here to help. They also love to hear your feedback.
Need ERP support?
We’re here to help. If you’re an existing customer, use the below options to access support:
In-product help
Within the JCurve ERP and NetSuite software, you’ll find an intuitive Help function that gives you detailed information on whatever you’re looking for. Simply click on the (?) icon throughout the system.
Support Hub
JCS’ expert team has developed a comprehensive Support Hub, which is easy to use and provides step-by-step instructions for a lot of the tasks you’ll be looking to do. The Support Hub is updated regularly and all JCurve Solutions ERP users can access it at any time. Fi nd what they need, whenever you need it.
Access training
Use your ERP solution to its full potential by taking advantage of a variety of training resources for you and your staff.
Training webinars
See the comprehensive library of ERP training webinars available in the Support Hub.
View training and events
Business guides, ebooks and learning material
Learn at your leisure with JCS’ ERP and industry content.
Find out more
Customised training, designed specifically for your business, is also available.
Get in touch with our support team to find out more.
Accounting services
Take the worry out of your accounting using JCurve Solutions’ accounting and bookkeeping specialists. Accounting Services offered include Accounting and Bookkeeping services, Debtor Management, BAS & GST Compliance and Payroll Processing.
Consulting services
Use JCurve Solutions’ consulting services to implement best practice into your business. JCurve consulting services include Implementation, System Customisations, Report Writing and Systems Administration.
Need more users?
You’re able to purchase additional user licenses at any time, up to a maximum of 20 users. Additional licenses are pro-rated in line with your subscription end date, so you only ever have the one annual renewal date.
Upgrade to NetSuite
Once you need more than 20 users, we’ll work with you through the upgrade to NetSuite’s Mid-Market Edition. As JCurve ERP uses NetSuite’s core product, the upgrade is seamless and you don’t need to learn a new product.
Have a support query? The JCS team is here to help
JCurve Solutions (ASX: JCS) is NetSuite’s #1 partner globally by number of customers and provides dedicated support to its valued customers
