“JCurve ERP lets us save a lot of information and has improved our customer service. Simple things like courier tracking numbers can be saved against the sales order. So, if someone rings up, whoever they speak with can pull up all the information straight away.”
With JCurve ERP, reporting is now instant, up-to-date, and accurate. It used to take James’ team up to half an hour to generate a report from the old accounting system.
As James elaborates, “We’re using fewer Excel reports now too, we’re just able to get the metrics straight out of JCurve ERP. One of my favourite features is looking at a customer’s dashboard, you can see all client communications in one place, full transaction history and YTD spend, and the potential for this year.”
Going forward, STT is looking to increase the use and value of JCurve’s ERP features by initiating a best-practice review of system setup, processes and workflows, along with expanding on CRM and marketing functionality.