1800 528 783

1800 528 783 (AU)
+65 6595 6600 (SG)

INVESTORS

Get a live demo

Success never tasted so sweet with JCurve ERP

See the video

Business success stories: Serendipity Ice Cream

JCurve-Solutions-Customer-Logo-Serendipity-Ice-Cream
Icon-customer-success-co-founders-male-female

CEO

Sarah Mandelson

Icon-customer-success-location

Location

Sydney, NSW

Icon-customer-success-wholesale-distribution

Industry

Wholesale distribution: food and beverage

In a kitchen in Paddington, Sydney, in 1966, Serendipity Ice Cream was first conceived. Creator Alix Mandelson craved more exciting ice cream flavours with fresh ingredients. After twenty years she handed over to her daughter Sarah. The company has since continued expanding sales, creating even more adventurous flavours, and winning numerous awards.

Why did Serendipity choose JCurve ERP?

Serendipity had used MYOB accounting software for 25 years and was reaching the platform’s limitations. Invoicing had become a significant issue, highlighting the need to upgrade. MYOB also didn’t support Serendipity’s needs for mobility when cloud computing first arrived.

“We got to the stage in the early days of cloud where we were reviewing MYOB, and it didn’t have good inventory built into it. It also didn’t have CRM included, that was going to have to be a separate, bolt-on feature, and we were advised that it wouldn’t be a very seamless solution,” explains Sarah Mandelson, CEO, Serendipity.

Serendipity’s accountant gave Sarah the scoop on JCurve ERP. As Serendipity’s operations had already expanded, a full-featured, cloud-based ERP system was an attractive option.

JCurve-Solutions-Customer-Success-Story-Serendipity-Ice-Cream-01

“One of the benefits we now enjoy is that we can see all our inventory right across the business, and all the costs of our products.”

JCurve-Solutions-Customer-Success-Story-Serendipity-Ice-Cream-02

A recipe for success

Using a consultant to advise and assist with deployment, Serendipity implemented JCurve ERP. Due to all its recipes and formulations, Serendipity has more SKUs than most businesses. Its inventory had complexities and needed extra attention. Luckily, inventory management is an area of strength for JCurve ERP.

“We wanted the system to help cost our products, so we had to set up all our recipes in it. One of the benefits we now enjoy is that we can see all our inventory right across the business, and all the costs of our products, whether that’s variable cost or average cost,” Sarah tells.

“What I love is that I can be anywhere and look at it and see what’s happening in our business, including communications with customers direct from the system.”

Serendipity is also using JCurve ERP for financials, payroll and CRM functions. JCurve ERP provides fully integrated, sophisticated real-time reporting. It gives the company flexibility to customise reports to individual roles and user needs. Users can also schedule regular updates, saving time with “set and forget” report delivery.

As well as automating many manual processes such as placing orders, what has impressed Sarah is how feature-rich JCurve ERP is. “It’s great that the system is sophisticated enough that we’re not static with it. We can continue to find new benefits from it. One of the processes we have recently started using JCurve ERP for is to cut down the paper trail in placing orders with suppliers, which is now done (mostly) directly from JCurve ERP,” she says.

JCurve-Solutions-Customer-Success-Story-Serendipity-Ice-Cream-03

Outcomes

Icon-Increased-Sales

GP improved by 2.5% after using JCurve ERP

Icon-Inventory-Control

Robust inventory management with recipe costings

Icon-a-seamless-mobile-experience

Significant gains to flexibility and mobility

Icon-increased-business-visibility

Visibility across operations

Icon-Inventory-Control

Time-saving, customised reporting

Value delivered in many flavours

JCurve ERP has introduced Serendipity to true mobility. Wherever the company’s managers are, they can log into the system and obtain a live view of what’s happening with dashboards and KPI meters. Customer activity and sales performance are also visible the moment that sales and support staff enter updates.

Best of all, JCurve ERP has helped to boost profitability. “Our GP (Gross Profit) is up 2.5% since using JCurve ERP because of the visibility of products – that’s critical for a manufacturer,” remarks Sarah.

Going forward, Sarah is looking to expand the use of CRM and marketing email functionality further to improve the customer experience, gain even more value from the system, and help maintain a competitive advantage. Serendipity is also reviewing Pepperi, a sales mobility solution, to make sales operations more efficient in the future.

JCurve-Solutions-Customer-Success-Story-Serendipity-Ice-Cream-04

Download the case study to read offline

Download

Information and resources

Guide

Guide-download-how-to-increase-sales-strategy-guide

Free guide: How to Increase Sales – the 5-Step Strategy Guide.

Video

Video-thumbnail-What-is-ERP

2-minute explainer video: What Is ERP Software?

Blog

Blog-JCurve-Solutions-ERP-business-growth

ERP blog: see the latest ideas on improving business performance.

Whitepaper

Whitepaper-download-your-small-business-growth-playbook

Free whitepaper: The Small Business Growth Playbook.

How will JCurve ERP work as part of your business success recipe?

Find out in this brief explainer video.

See the video

One system

For SMBs and growing companies right through to enterprise organisations, leveraging a streamlined ERP system that delivers best-practice business processes can be the key to continued success.

Make informed, agile business decisions with real-time data that’s accessible from wherever you are. See increased process efficiency. Reduce costs and save your team serious time. Set your business up for real growth with a scalable cloud ERP.

erp-circle-diagram

All core business needs

JCurve Solutions (ASX: JCS) is a 5-Star NetSuite partner and the exclusive provider of the small business edition of NetSuite, JCurve ERP. JCS has completed over 600 successful cloud ERP implementations.

JCS takes the time to understand your individual business needs. Work with an Australian-led team of experts with solid experience across multiple industries to maximise value from your ERP.

Want to be one of the next business success stories?

Start setting your business up for real growth now.

Book a demo or call us on 1800 528 783.

Get started with an ERP demo that’s tailored to your business priorities

In a hurry? Call for a quick, initial chat on 1800 528 783.

About JCS

JCurve Solutions is a trusted Australian technology solutions partner, listed on the ASX (JCS). The team at JCS utilise the power of the cloud to help customers make lasting, substantial improvements to their performance and grow into great businesses.

JCS

Customers

Connect

info@jcurvesolutions.com

1800 528 783 (AU)

+61 2 9037 7200 (NZ)

+65 6595 6600 (SG)

info@jcurvesolutions.com

PRIVACY     TERMS

© JCurve Solutions 2021
Loading...
WordPress Image Lightbox Plugin