Business success stories: Radiant Heating
Director
David Spray
Location
Head office Perth WA, warehouses in Sydney,
Perth and Hobart
Industry
Wholesale Distribution: Commercial & Home Goods
Radiant Heating has expanded over the last 14 years to become one of the fastest growing importers and wholesalers of heated towel rails, mirror demisters, and floor heating in Australia. It now has almost 1,000 wholesale customers across Australia, such as ASX Listed Reece Plumbing & Bathrooms and Tradelink, and an ever-increasing range of top quality products. Within the last two years, Radiant Heating experienced approximately 25-30% sales growth and a turnover that more than doubled within four years.
“With JCurve ERP, we have created a system for maximum efficiency. The impact on our business growth and productivity has been simply phenomenal,” says Director, David Spray.
“Because of JCurve ERP, we’ve been able to manage significant growth without increasing headcount. This has been a huge saving and the investment in JCurve ERP has already more than paid for itself in time alone, not to mention less errors and a much higher level of service to our clients.”
Radiant Heating’s requirements:
Cloud-based small business software
Simple to use for order processing
Real-time reporting
Comprehensive stock control and inventory management
Easy to integrate with an eCommerce website to provide online stock availability & order tracking for clients
EDI compatibility for electronic supplier and customer order management
Ability to integrate with custom software
“JCurve ERP has revolutionised our business. It has given us complete transparency into all aspects of the business, allowed us to grow quickly and become market leaders in service to our clients while making real savings in staff costs. WIN WIN!”
Why JCurve ERP?
Radiant Heating was using on-premise MYOB accounting software and found it too slow and unable to cope with multiple users, an expanded product range to over 300 SKUs, and an increased sales force.
“Our growth accelerated to 25-30% year on year, and this caused an increased volume of order processing, and associated calls from clients asking for stock availability and chasing orders,” explains Director, David Spray.
“We didn’t want to keep employing more people to grow; we wanted to solve our growing pains with IT efficiencies and process automation,” says David. IT Systems Consultant Inbal Steinberg from ConvertWorx put Radiant Heating in touch with the team at JCurve Solutions.
“JCurve ERP ticked all the boxes in terms of an all-in-one package for a small yet growing business, and we loved the fact there was no need for synchronising between a stand-alone inventory package and an accounting system like Xero or Quickbooks.”
“JCurve ERP ticked all the boxes in terms of an all-in-one package for a small yet growing business.”
Radiant Heating has made full use of the single-source solution gained with JCurve ERP the small business edition of NetSuite, along with its easy-scaling and integration capabilities.
They have custom-written software using the open API available with JCurve ERP to integrate with other systems such as web portals for their clients which provide online stock availability and online order tracking. They also use the full EDI interface with their major clients for receiving orders and sending invoices, which cuts down admin time and eliminated manual keying errors.
Wholesale
or retail client
Log on to customer portal
See live stock availability
Track orders & deliveries
Live reporting
available
Room to expand
“JCurve ERP is almost limitless in how you can extend its functionality,” says David.
“For example, our transport software, Interactive Freight Systems, integrates with JCurve ERP. So, if a client wants
to know if their order has been dispatched, we can quickly access the fulfilment and tracking number.
“In fact, we can find it in 20 seconds, versus the 20 minutes it used to take, to find the order manually, then find the tracking number and then go to another system to find the status of the order,” David says.
Fast customer service
JCurve ERP also gives Radiant Heating’s wholesale clients greater efficiency. Clients’ retail staff no longer need to make calls to check if an item is in stock. They simply log in to their customised ERP portal, see which warehouse stocks the product, and see how soon it can arrive. This is allowing them to close more sales, faster.
Intuitive and easy
David also talks enthusiastically about the JCurve Solutions support and customer service teams. “The team was excellent to deal with from the time we started, and both the transition and training were straightforward. We have support if we need it when setting up something new but we find the system is intuitive and easy to use for day-to-day functions,” says David.
Fuelling future growth
Radiant Heating expects to expand to 500+ SKUs within another one to two years, and are excited about integrating more solutions to improve their customer service even further.
Information and resources
Guide
Free guide: How to Increase Sales – the 5-Step Strategy Guide.
Video
2-minute explainer video: What Is ERP Software?
Blog
ERP blog: see the latest ideas on improving business performance.
Whitepaper
Free whitepaper: The Small Business Growth Playbook.
Why consider JCurve ERP for your small business software?
Find out in this brief explainer video.
One system
For SMEs and growing companies right through to enterprise organisations, leveraging a streamlined ERP system that delivers best-practice business processes can be the key to continued success.
Make informed, agile business decisions with real-time data that’s accessible from wherever you are. See increased process efficiency. Reduce costs and save your team serious time. Set your business up for real growth with a scalable cloud ERP.
All core business needs
JCurve Solutions (ASX: JCS) is the global #1 NetSuite 5-Star partner and exclusive provider of the small business edition of NetSuite, JCurve ERP. JCS has completed over 600 successful cloud ERP implementations.
JCS takes the time to understand your individual business needs. Work with an Australian-led team of experts with solid experience across multiple industries to maximise value from your ERP.
Want to be one of the next business success stories?
Start setting your business up for real growth now
Book a demo or call us on 1800 528 783
