Business success stories: Mac Centre
General Manager
Mark Santos
Location
Sydney
Industry
IT supplies and support: retail and corporate services
Mac Centre is a leading Apple technology solution specialist providing complete sales, service, support, and consulting experience to businesses across Australia.
“JCurve ERP has helped our business massively,” says General Manager, Mark Santos. “It’s allowed us to scale quickly. It gives us immediate insight into our financial position, with a 360-degree view of the business so that we can make more informed business decisions.”
JCurve ERP has given Mac Centre confidence: confidence to know they’re making the right business decisions; confidence they’re quoting the right figures for complex enterprise-level services; confidence that all aspects of their business have the right information at their fingertips.
With JCurve ERP, Mac Centre has been able to scale, grow, and quickly adapt to its changing business needs.
Mac Centre needed a system that could:
Encompass both retail & enterprise sales processes
Handle quick cash transactions for retail
Manage large, complex proposals and enterprise-wide services for B2B
Meet Apple’s strict compliance, reporting and integration requirements
Allow Mac Centre to scale
Provide immediate visibility into financials
Have the ability to extend functionality, and grow and adapt to the business
“JCurve ERP helps us consolidate a lot of complex information, and makes it easy to identify where our business is succeeding and where it’s not meeting expectation; and then gives us data insights to remediate those issues straight away.”
Why JCurve ERP?
Before JCurve ERP, Mac Centre staff were spending more than 2 hours every day cleaning, exporting and re-importing data between separate sales and finance systems.
They were using a system designed for Apple resellers that wasn’t coping with the complexity required for B2B enterprise services.
With JCurve ERP, their sales, CRM, inventory, and eCommerce are all fully integrated, giving complete visibility into all aspects of their business – all in real-time.
Mac Centre are now also able to continuously adapt at a fast pace to the ever-changing Apple platform requirements.
General Manager, Mark Santos, explains, “We needed an ERP we could extend out ourselves and not rely on consultants or developers. We can now introduce new features quickly without time-consuming and costly development outlays.”
“It’s now so easy to report on the data we need, AND to deliver reports to clients.”
Easy reporting
“It’s now so easy to report on the data we need, AND to deliver reports to clients,” says Mark.
“Our sales team can build their own reports with insights into customer spend, purchase history, and potential upsell opportunities.
Mac Centre have used their investment in ERP to improve their service levels to customers and partners.
They can now automatically email reports to their partners daily without any manual updates. When a customer says they want a report sent out daily, weekly or monthly, they can do it quickly, easily and with confidence in the accuracy of the numbers.
Implemented
26th Jan 2016
26
team members
13
JCurve ERP users
1500
nationwide clients
Complex transactions
Ordering computer hardware for clients can be a complicated process due to the many different possible configurations, price levels and rebates to be applied. JCurve ERP helps Mac Centre’s sales team calculate all those options quickly. They can also forecast the true price and gross profit, inclusive of rebates, up-front ensuring margin protection.
“Our back office team have become a lot more efficient since we implemented JCurve ERP. We’ve achieved our budgeted sales growth with one less staff than expected – and that gives us a considerable saving on operating costs,” says Mark.
Customisable API
The Mac Centre team have used JCurve ERP’s open API to build customised applications.
“JCurve ERP has been far more flexible and customisable than we ever imagined,” says Mark. “JCurve ERP is nimble and easy to change to the needs of customers or our business.”
So far, they’ve built a repair management system with a customer-facing website that’s fully integrated into JCurve ERP. Customers use self-service options on the frontend to manage the repair process, without the need for multiple phone calls, emails or assistance from admin staff. Plus customers enjoy the transparency of seeing the up to the minute status of repairs.
Information and resources
Guide
Free guide: How to Increase Sales – the 5-Step Strategy Guide.
Video
2-minute explainer video: What Is ERP Software?
Blog
ERP blog: see the latest ideas on improving business performance.
Whitepaper
Free whitepaper: The Small Business Growth Playbook.
Why consider JCurve ERP for your small business software?
Find out in this brief explainer video.
One system
For SMBs and growing businesses, being able to leverage a streamlined ERP system that uses best-practice business processes is invaluable. Make more informed, agile business decisions with real-time information that’s accessible from wherever you are. See increased process efficiency. Set your business up to see real growth.
All your business needs
JCurve Solutions are the exclusive provider of JCurve ERP, the small business edition of NetSuite. JCS has completed over 550 successful cloud ERP implementations and counting. Backed by a local, Australian-based team, JCS takes the time to understand your specific business needs and provide the advice and support to get you running with your ERP software faster.
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