Before implementing a NetSuite solution, order processing visibility was poor with the company relying on static data in multiple locations. NetSuite brought crucial data and processes into one, central system, giving the business closer control over customer service, time-saving automation of manual processes, and increased operational efficiency.
The company’s management now has a live view of critical business information to see that operations and service levels are being maintained. “Visibility over all the operations across the business makes it easy for anyone to go in and analyse data, pull up reports, fix any issues that may arise, and, most importantly, give good customer service.” Belgian Delights is still a family business and with Robert, Monique, Dominique, and Christophe all playing important roles, this live view of operations available to all stakeholders has been a game-changer.
Belgian Delights prides itself on maintaining a high standard for its products and service. The NetSuite is delivering the production planning insights and real-time data needed to make agile business decisions. “We focus on every detail to stay true to our family’s traditional chocolate-making heritage. With NetSuite, we can deliver high-quality products and timely service. It gives us increased visibility over operations, in-depth reporting to assist us in making vital decisions and streamlines our financials, manufacturing, and order processes from start to finish,” Christophe explains.