FREQUENTLY ASKED QUESTIONS:
JCURVE FOR SMALL
BUSINESS SOFTWARE

JCurve for Small Business includes a comprehensive data import feature so that you can load existing records created in other software including customer record types. The import wizard includes automatic validation and you are able to set up specific fields for import. This function can also be run in update mode.

Click the “Full CSV Export” button located in the Import / Export menu and follow the steps to export your data. You can do this at any time and at no additional cost.

The import templates will guide you through the data transfer process. They include functions for converting records relating to customers, items, supplier records and accounts. During the commissioning process we do an initial test load of some of your data before a full import of your existing data so that we can discuss the best configuration options for your business and we will also guide you through each template.

Yes, you can, although technically a full upload of your sales history ties up your computer and internet connection, and requires careful planning to import the correct data. We would need to understand the level of detail and volume of transactions involved before we could make recommendation.

Yes, this is a standard feature. We also provide sophisticated mass update options to apply price changes to sales price records based on supplier cost movements. For example, if a supplier increases the cost price of items they supply, the retail price can be increased by the same percentage.

JCurve does a lot of the hard work for you. Rather than managing installation, upgrades, maintenance etc yourself – as you would normally need to do with an on-promise solution – JCurve does it all for you. You won’t need your own servers (or upgrades to existing servers and you don’t need to sort out maintenance or hire IT support for hardware. JCurve for Small Business simply works over the web – similar to other web-based services you might have used, such as Gmail, Hotmail, Flickr, Facebook etc. We handle all of the hardware and software upgrades at our end in our data centre, including server maintenance, software testing, functionality upgrades and enhancements. A web-based software system is more convenient and more accessible.

Click here for an overview of cloud computing's benefits.

In a similar way to how you log into your Gmail or Hotmail account. You open up a web browser, access the website address and enter your Username and Password. It is that easy.

Yes, of course. JCurve for Small Business is a web-based system, which means you can use any standard computer hardware, as long as you have a web browser installed and a good reliable internet connection.

JCurve for Small Business currently supports Internet Explorer and Mozilla Firefox.

Neither of us – JCurve and you – can control the reliability of your internet connection. However, most ISPs deliver on clear SLAs (service level agreements) for connection reliability. If your main internet connection in your office goes down for any reason, the fact JCurve for Small Business is a web-based system means that you still have the option of working on a laptop or smartphone with mobile broadband or Wi-Fi access wherever you can get a connection, such as in a café or hotel.

Any regular broadband connection should be up to the job, although you may be better off with a business-grade broadband service to avoid some of the network speed loss or dropouts of congested residential-grade services. If your current broadband service is unreliable, please speak to us about making a recommendation.

We can offer 6:00am to 6:00pm call back support to cover all your queries about JCurve for Small Business. Unlike other software support services which typically only cover software bug issues, the JCurve support service will answer your how to questions over the phone. Simply log a query and a support consultant will call you to answer your questions.

Yes we can. JCurve does not limit your ability fully customise the system including records, fields, reports, workflow and forms. We do recommend that you engage a qualified consultant to undertake major revisions, however if you have a technical streak all your options are fully documented with examples.

We have not simply re-badged the NetSuite product. JCurve is actually a re-packaged version with pre-built content designed specifically for small business. We have worked hard to pre-populate reports, forms, and records that are the most commonly used options in small businesses to give you a running start and reduce the cost of commissioning.