Customer Support


Pro-actively manage your customer issues with a fully integrated support function. Record issues on-line, via eMail or online form and manage them through to resolution. Automatic case escalation means you never miss an issue.

Never miss an issue with automated case escalation rules
Manage your internal IT help desk by allowing employees to submit cases
Forward you inbound support eMails to automatically create a case
Automatically pass on knowledge to your customers from a repository
Pro-actively manage customer issues by capturing them in a case queue
Record you time against tasks, cases, customers or projects