Inbound Case Email

With the Email Case Capture feature, you can set up an email address where customers can send issues to your customer support team. These email messages automatically become cases in your JCurve account. They can then be routed by your case rules and territories and handled by your customer support team efficiently.

For example; Wolfe Electronics has been receiving email from customers at support@wolfeelectronics.com, and checking the messages in addition to answering cases is becoming too time consuming for the support team. They begin forwarding the email to the address provided by JCurve, and now all their email is available in the cases list.